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Return Policy

Custom products cannot be returned. Standard product(s) are typically accepted for re-stocking within 30 days of purchase, under the condition that there are no outstanding invoices. A Surface 519 return good authorization is required. Returns are subject to a 15% re-stocking fee unless other terms are approved by Surface 519. Credit is available against future orders for products that pass quality control. Freight is the responsibility of the customer.

NOTE: Due to the nature of many of our products, you must be a certified Hazardous Materials shipper in order to return hazardous products to Surface 519. If you are not a certified Haz Mat shipper, we will not accept return shipments that include hazardous materials.

There are also a number of materials that require overnight shipping during several months of the year (approximately November-March)  due to the possibility of freezing. Materials that have freeze potential will not be accepted by Surface 519 if overnight shipping is not used and/or if the product arrives frozen. It will be the responsiblity of the customer and will not be an approved return.

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